Refund policy

Cancellation Policy for Consumers 

Statutory Cancellation Policy - https://gardia.net/pages/widerrufsrecht: 
You may also fill out and submit the model cancellation form or another unambiguous statement electronically on our website (Cancellation of Contractual Relationship). If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a cancellation. 
You have the right to cancel this contract within fourteen days without giving any reason. 

The withdrawal period is fourteen days from the day: 
on which you or a third party designated by you, other than the carrier, took possession of the goods, provided you ordered goods, on which you ordered the service, provided this is a contract for the provision of services. 

To exercise your right of withdrawal, you must notify us (microsynetics GmbH, Werkstr. 22, 59494 Soest, email: support@gardia.net, phone number: 0800 000 3692) of your decision to withdraw from this contract by means of a clear statement (e.g., by mail, fax, or email). You may use the attached model withdrawal form for this purpose, though its use is not mandatory. 
Please note that returns must be sent to a different address. You will find this address further down in the sample withdrawal form. By returning the goods to this address within the specified time frame, you automatically exercise your right of withdrawal. 
Alternatively, you can also fill out and submit the withdrawal form or another unambiguous statement electronically on our website at www.gardia.net. If you use this option, we will immediately send you (e.g., via email) a confirmation of receipt of your cancellation. 
To meet the cancellation deadline, it is sufficient for you to send the notice of your exercise of the right of cancellation before the cancellation period expires. 

Consequences of Cancellation 

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal. 

We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund. 

We will cover the cost of returning the goods. Upon request via our app or online store, we will provide you with a return label. 

Sample Withdrawal Form 
(If you wish to withdraw from the contract, please fill out this form and return the goods within the specified time frame.) 
To: Hatraco GmbH, c/o microsynetics GmbH, Peutestr. 22a, 20539 Hamburg, Germany, 
Email: support@gardia.net 

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service () 
Ordered on () / received on () 
Name of the consumer(s) 
Address of the consumer(s) 
Signature of the consumer(s) (only for paper notifications) 
Date 
(*) Delete as appropriate.